Account & Order Assistance
- I am having problems placing an order
- Why does the shoe box show a different size to the one I ordered?
- What if the style, colour or size I want is not available online?
- My order has been cancelled however the promotion/sale has now ended
- I am having problems logging into my account?
- Can I enter more than one promotional code?
- How do I receive the 10% welcome offer discount?
- I forgot to enter my code at checkout, can the discount be applied?
- My promotional code does not work?
- I paid with Klarna Pay In 3, how does my refund work?
- What is Verified by Visa/MasterCard Secure Code and American Express Safekey.
- How do I use my promotional code?
- How can I get a discount or promotional code?
- Do you price match?
- What is Verified by Visa/MasterCard Secure Code and American express safekey ?
- What payment methods do you accept on ugg.com/eu
- Can I cancel or amend my order?
- What is my right to cancel?
- Are my payment details safe on ugg.com/eu
- I need help with my Global-E order. What can I do?
- I received an incorrect or damaged item
- When will I be charged for my order?
- The item I have ordered is out of stock, what happens now ?