Please allow up to 28 days from the date your return reaches our warehouse for the exchange or refund to be processed.
Please note that you will be required to arrange and pay for the goods to be returned to us, in case of a refund we will refund the value of the goods only.
In some cases it may take up to 7 working days from the time we process the refund, for funds to appear on your bank or credit card statement, this is dependent on your bank or card issuer.
All returns are processed in the order received and will be processed as requested on the returns form supplied with the order. Please note that we cannot make a change to an exchange/refund that is currently being processed by our warehouse. You will be kept informed by email once the exchange or refund is processed.