It is our priority to ensure that you receive your UGG® order quickly. Therefore, it is often the case that the order has already been shipped, so that we cannot make any further changes.We are unable to cancel orders once an email confirmation is sent.
We invite you to return the order to us for a full refund or exchange, please refer to our return policy section for more details.
We aim to despatch UGG® orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once you receive your order, however, you can return it to us. Full instructions can be found on the returns form enclosed with your order.
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