ORDERS

• When will I be charged for my order?
• Can I make changes to my order?
• Can I cancel my order?
• Will I be notified if an item in my order becomes out of stock?
• I am missing an item from my order, what do I do?

DELIVERY

• Deliveries Updates Covid - 19
• How does your Standard Delivery service work?
• How can I track the progress of my order?
• What if I am not available when delivery of my package is attempted?
• What should I do if my order has not been delivered yet?

PAYMENT

• What method of payments do you accept?
• What currency are your prices listed in?
• How do I use PayPal to pay for my order?
• How do I enter my discount code?
• Will my credit card and personal details be protected when I make purchases online?

RETURNS & EXCHANGES

• Returns Updates Covid - 19
• How do I make a Return for an Exchange or a Refund
• How long will it take for my return to be processed?
• How can I track a return or exchange?
• How can I get a new returns form?
• How do I return an item purchased in one of your authorised retailer stores?

WARRANTY

• What is the warranty on UGG® products?
• The item I submitted for a warranty evaluation have been sent back to me. Why?

PRODUCT INFORMATION

• How can I ensure that the UGG product I purchased is authentic and not counterfeit?
• What is the best method to clean and protect my UGG sheepskin?
• What if the style, colour or size I want is not available online?
• Do you offer a repair service?

GENERAL ENQUIRIES

• Animal welfare
• Who are Deckers brands?
• How do I unsubscribe from UGG emails?
• Do you offer price matching?
• What is your privacy policy?
• How do I subscribe to the emailing list?