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How can we help you?

ORDER ENQUIRES

  • ★ Deliveries Updates Covid - 19
  • Where is my order?
  • Do I need to sign for my parcel?
  • Can I cancel or amend my order?
  • What is my right to cancel?
  • I need help with my Global-E order. What can I do?
  • See all 10 articles

RETURNS & EXCHANGES

  • ★ How do I return my order for an exchange or refund?
  • How do I return my Global- E order?
  • Do you refund delivery charges if I return an item?
  • How do I initiate a warranty claim for an item purchased at UGG.COM/EU?
  • Can I return my order to an UGG store?
  • Can I exchange my item for a different style?
  • See all 8 articles

PAYMENT AND PROMOTIONS

  • What is Verified by Visa/MasterCard Secure Code and American express safekey ?
  • How do I receive the 10% welcome offer discount?
  • Can I use my retail gift card online?
  • My order has been cancelled however the promotion/sale has now ended
  • My promotional code does not work
  • I forgot to enter my code at checkout, can the discount be applied?
  • See all 9 articles

PRODUCT INFORMATION

  • What is the warranty on UGG products?
  • Why does the shoe box show a different size to the one I ordered?
  • How can I make sure I am buying an authentic UGG product?
  • How can I clean and protect UGG sheepskin?
  • What if the style, colour or size I want is not available online?
  • Do you offer a repair service?

GENERAL ENQUIRIES

  • I am having problems placing an order
  • I am having problems logging into my account

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