Warranty

• How do I initiate a warranty claim for an item purchased via the official UGG® website?
• Do you offer a repair service?
• What is my footwear is damaged by accident?
• What happens if my warranty is not accepted?
• My product was purchased over a year ago. Can I return it for a warranty claim?
• The product I submitted for warranty evaluation has been returned back to me. Why?

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UGG Gift Cards

• Can I purchase a gift card online?
• Can I redeem my UGG gift card online?
• What locations accept UGG gift cards?

Clean & Care

• What is the best method to clean and protect my UGG® sheepskin?
• Does UGG® offer a cleaning service?
• How can I clean and protect my leather or nubuck products?
• How to use: UGG® Sheepskin Cleaner & Conditioner
• How to use: UGG® Sheepskin Protector
• Can I put my UGG® products in the washing machine?

About Sheepskin

• About Sheepskin
• Comfort & Fit

Delivery Assistance

• ★ Delivery Updates - COVID-19
• What delivery methods are available?
• Do you offer a Click and Collect service?
• What if I am not available when my delivery is attempted?
• My tracking shows that my parcel has been delivered however I cannot locate it. What should I do?
• How can I track my parcel?

Account & Order Assistance

• I am having problems placing an order
• Why does the shoe box show a different size to the one I ordered?
• What if the style, colour or size I want is not available online?
• My order has been cancelled however the promotion/sale has now ended
• I am having problems logging into my account?
• Can I enter more than one promotional code?

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Returns & Exchanges

• Can I track my return?
• How long will it take to process my return?
• Where can I get a return label?
• How long will it take for my exchange to arrive?
• What do I need to include in with my return?
• I did not purchase my item from your site. Can I still return through you?

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