Delivery Assistance

• ★ Delivery Updates - COVID-19
• How can I track my parcel?

ORDER ENQUIRES

• Can I cancel or amend my order?
• What is my right to cancel?
• I need help with my Global-E order. What can I do?
• I received an incorrect or damaged item
• When will I be charged for my order?
• There is an item missing from my order

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RETURNS & EXCHANGES

• ★ How do I return my order for an exchange or refund?
• How do I return my Global- E order?
• Do you refund delivery charges if I return an item?
• How do I initiate a warranty claim for an item purchased at UGG.COM/EU?
• Can I return my order to an UGG store?
• Can I exchange my item for a different style?

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PAYMENT AND PROMOTIONS

• What is Verified by Visa/MasterCard Secure Code and American express safekey ?
• How do I receive the 10% welcome offer discount?
• Can I use my retail gift card online?
• My order has been cancelled however the promotion/sale has now ended
• My promotional code does not work
• I forgot to enter my code at checkout, can the discount be applied?

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PRODUCT INFORMATION

• What is the warranty on UGG products?
• Why does the shoe box show a different size to the one I ordered?
• How can I make sure I am buying an authentic UGG product?
• How can I clean and protect UGG sheepskin?
• What if the style, colour or size I want is not available online?
• Do you offer a repair service?

GENERAL ENQUIRIES

• I am having problems placing an order
• I am having problems logging into my account