ORDER ENQUIRES

• I need help with my Global-E order. What can I do?
• What is my right to cancel?
• Do I need to sign for my parcel?
• The item I have received is incorrect/damaged
• When will I be charged for my order?
• Where is my order?

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RETURNS & EXCHANGES

• How do I return my order for an exchange or refund?
• How do I return my Global- E order?
• Do you refund delivery charges if I return an item?
• How do I initiate a warranty claim for an item purchased at UGG.COM/EU?
• Can I return my order to an UGG store?
• Can I exchange my item for a different style?

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PAYMENT AND PROMOTIONS

• How do I receive the 10% welcome offer discount?
• Can I use my retail gift card online?
• My order has been cancelled however the promotion/sale has now ended
• My promotional code does not work
• I forgot to enter my code at checkout, can the discount be applied?
• Can I enter more than one promotional code?

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WEBSITE & TECHINCAL SUPPORT

• I am having problems placing an order
• I am having problems logging into my account

PRODUCT INFORMATION

• What is the warranty on UGG products?
• Why does the shoe box show a different size to the one I ordered?
• How can I make sure I am buying an authentic UGG product?
• How can I clean and protect UGG sheepskin?
• What if the style, colour or size I want is not available online?
• Do you offer a repair service?