How can we help you?
ORDER ENQUIRES
RETURNS & EXCHANGES
PAYMENT AND PROMOTIONS
- What is Verified by Visa/MasterCard Secure Code and American express safekey ?
- How do I receive the 10% welcome offer discount?
- Can I use my retail gift card online?
- My order has been cancelled however the promotion/sale has now ended
- My promotional code does not work
- I forgot to enter my code at checkout, can the discount be applied?
PRODUCT INFORMATION
- What is the warranty on UGG products?
- Why does the shoe box show a different size to the one I ordered?
- How can I make sure I am buying an authentic UGG product?
- How can I clean and protect UGG sheepskin?
- What if the style, colour or size I want is not available online?
- Do you offer a repair service?