ORDERS

• Can I make changes to my order?
• Can I cancel my order?
• Will I be notified if an item in my order becomes out of stock?
• I am missing an item from my order, what do I do?

DELIVERY

• How can I track the progress of my order?
• What if I am not available when delivery of my package is attempted?
• What should I do if my order has not been delivered yet?

PAYMENT

• What method of payments do you accept?
• What currency are your prices listed in?
• How do I use PayPal to pay for my order?
• How do I enter my discount code?
• Will my credit card and personal details be protected when I make purchases online?

RETURNS & EXCHANGES

• ★ My order got cancelled and the Black Friday promotion has ended. Can I place a new order and get the product at the same price?
• ★ I recently purchased a product that's now listed at a lower price in your Black Friday offers— will you refund me the difference? What if I find a lower price available at a competitor?
• ★ What is your Christmas return policy ?
• How do I make a Return for an Exchange or a Refund
• How long will it take for my return to be processed?
• How can I track a return or exchange?

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WARRANTY

• What is the warranty on UGG® products?
• The item I submitted for a warranty evaluation have been sent back to me. Why?

PRODUCT INFORMATION

• What if the style, colour or size I want is not available online?
• Do you offer a repair service?

GENERAL ENQUIRIES

• Do you offer price matching?
• What is your privacy policy?
• How do I subscribe to the emailing list?